Privacy Policy

Applicable Law: Privacy Act 1988 (Cth), Australian Privacy Principles (APPs)

Location: Adelaide, South Australia

1. Introduction

This Privacy Policy explains how [Your Company Name] (“we”, “us”, “our”) collects, uses, stores, and discloses personal information in connection with our software products and services.

We are committed to protecting privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect:

contact details (name, email, phone);

business information (role, organisation, department);

account credentials and authentication data;

usage analytics, logs, and telemetry;

support requests and communication records;

device information (IP address, browser type, operating system).

We do not intentionally collect sensitive information unless required and authorised.

3. How We Collect Personal Information

We collect information through:

account registration and onboarding;

use of our Software and Services;

support interactions;

website forms and analytics;

direct communication with us.

4. Why We Collect Personal Information

We use personal information to:

provide and support the Software;

improve product performance and security;

communicate with customers;

manage billing and accounts;

comply with legal obligations.

5. Disclosure of Personal Information

We may disclose personal information to:

service providers assisting with hosting, analytics, or support;

professional advisers (legal, accounting);

government authorities where required by law.

We do not sell personal information.

6. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Data may be stored in Australia or in secure overseas locations depending on our infrastructure providers.

7. Access & Correction

Individuals may request access to or correction of their personal information by contacting us at [contact email].

We will respond within a reasonable timeframe.

8. Cookies & Analytics

Our websites and Software may use cookies, telemetry, and analytics tools to improve performance and user experience.

9. Overseas Disclosure

Where personal information is stored or processed overseas, we take reasonable steps to ensure compliance with the APPs.

10. Complaints

Complaints about privacy handling can be submitted to [contact email].

If unresolved, individuals may contact the Office of the Australian Information Commissioner (OAIC).

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

12. Contact

For privacy enquiries, contact:

[Your Company Name]

Email: [●]

Address: [Adelaide address]